General Terms and Conditions (GTC) – «Bergluft Arosa»
Owner: Bergluft Arosa GmbH on behalf of the owner, Poststrasse 176, 7050 Arosa

1. Contract / Payment
The rental agreement between Bergluft Arosa (referred to as the landlord) and the holiday guest/tenant is concluded when the tenant has received a detailed reservation confirmation/invoice from the landlord after his reservation (online, telephone, by e-mail, etc.) and has subsequently paid the deposit of 30% of the total amount within 10 days.
With the conclusion of the contract, the booked holiday apartment/apartment is confirmed and the guest accepts the general terms and conditions and the house rules.
The price of the booked unit is due prior to arrival. The rental agreement becomes valid upon receipt of the deposit on the landlord’s account. The deposit of 30% of the rental amount is due for payment within ten days of receipt of the reservation confirmation/invoice/contract. After the deposit has been paid, the balance is due 30 days before the start of the trip. If the payment deadlines are not met, the landlord can withdraw from the contract.

2. Arrival/Departure
Non-payment is considered a withdrawal and entitles you to re-rent. Arrival and departure times also apply to individually agreed days of the week. Departure must be made by 9.30 a.m. on the day of departure at the latest. If the departure time is exceeded by more than 30 minutes, an additional night will be charged.
Other arrival and departure times can be arranged individually with the landlord. If the tenant does not show up by 10:00 p.m. on the day of arrival, the contract is considered terminated after a period of 48 hours without notice to the landlord. The landlord or his representative can then freely dispose of the property. A (pro-rata) refund of the rent due to early departure will not be made.

3. Special requests and ancillary agreements
are possible in principle. They require written confirmation by the landlord. In the case of pets, the type and size must be specified.

4. Rescission
You can withdraw from the contract at any time. The withdrawal must be made in writing. In the event of cancellation, you are obliged to compensate us for the damage incurred: • from the day of the booking confirmation by the landlord until the 121st day before the start of the rental period no compensation • from the 120th day to the 61st day before the start of the rental period amount of the deposit • from the 60th day to the 15th day before the start of the rental period 50% of the total price • from the 14th day to the 8th day before the start of the rental period 80% of the total price In case of cancellation less than eight days before the start of the rental period, the full travel price must be paid. The date of receipt of your withdrawal message counts. Amounts already paid will be offset. You can provide a substitute person who enters into your contract under the conditions mentioned. A written notification is sufficient.

5. Obligations of the tenant
The tenant undertakes to treat the rented items (holiday home/apartment, inventory and outdoor facilities) with care. If damage to the holiday home/apartment and/or its inventory occurs during the tenancy, the tenant is obliged to report this immediately to the Bergluft Arosa administration.
Defects and damages already detected on arrival must be reported immediately to the management, otherwise the tenant will be liable for these damages. A reasonable period of time must be granted for the elimination of damage and defects. Claims arising from complaints that are not immediately reported on site are excluded. Complaints that are received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any disruptions in performance, the tenant is obliged to do everything reasonable within the framework of his legal obligation to contribute to the remedy of the disruption and to keep any damage that may have occurred to a minimum. On the day of departure, the tenant must remove personal belongings, dispose of household waste in the containers provided, and store dishes clean and washed in the kitchen cupboards.

6. Data protection
The tenant agrees that within the framework of the contract concluded with him, necessary data about his person will be stored, changed and/or deleted. All personal data will be treated with absolute confidentiality.

7. Liability
The tender has been prepared to the best of our knowledge. We are not liable for any influence on the rental property due to force majeure, power and water outages and storms that are customary in the country. Likewise, we are not liable for the occurrence of unforeseeable or unavoidable circumstances such as official orders, sudden construction sites or for disturbances caused by natural and local conditions. However, the landlord will be happy to help with the problems (as far as possible). Liability on the part of the landlord for the use of the playground and sports equipment provided is excluded. The arrival and departure of the tenant is under his own responsibility and liability. The landlord is not responsible for personal belongings in the event of theft or fire. The tenant is fully liable for wilful destruction or damage.

8. Final Provisions
Photos and text on the website or in the flyer serve as a realistic description. 100% compliance with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the equipment (e.g. furniture) if they are equivalent. Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining terms and conditions. The invalid provision must be replaced by an effective one that comes as close as possible to the economic and legal intention of the contracting parties.

Swiss law applies. The place of jurisdiction and fulfilment is the place of residence of the landlord